Most insurance platforms are built for policies not people. ClaimWise needed to reimagine the entire claims process with empathy and automation at the core. The product had to feel simple for families yet powerful enough for enterprise insurance workflows. They came to Scalability to make it happen.

We began by mapping the customer journey from claim submission to payout. Our solution had to deliver clarity, reduce anxiety, and shorten wait times while still complying with industry standards. Key components we delivered:

A smart claim assistant interface that guides users step-by-step

A real-time claims dashboard with status progress, payout tracking, and timeline visualizations

Custom components for claim statistics, trends, and payout analytics

A conversion-focused Webflow website with testimonials and onboarding flows
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Fully accessible UI, optimized for all user types and device sizes

ClaimWise’s new platform turned complexity into confidence - and uncertainty into transparency:

99% Processed in 24 Hours: The redesigned claim experience, paired with real-time AI updates, enabled ClaimWise to process 99% of claims within a single day.

Smart UX = Less Stress: Customers could now track progress, receive automated alerts, and access support from a single, intuitive dashboard - cutting down support tickets by 43%.

‍Claims Increased, Effort Decreased: With improved onboarding and AI guidance, ClaimWise saw a 62% increase in filed claims over six months without increasing operational load.

Users Trust It: Testimonials highlighted the stress-free experience and transparency, especially for first-time claimants.



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